Delivery and shipping
When buying goods, the goods are shipped to the delivery address specified by the customer. Shipping rates are on packages supplied with DAO and apply throughout Denmark with the exception of Greenland and the Faroe Islands. Jilbab.dk offers free shipping on purchases over DKK 500.00.
Jilbab.dk’s normal delivery time is 3-5 work days.
When shipping with free shipping in Copenhagen (by using the code frifragtkbh), delivery time is 1-3 work days.
Delivery time is calculated from the customer has received the order confirmation, unless otherwise stated. If the customer orders goods that are temporarily out of stock or can not be delivered within 7 business days, the customer will be informed by e-mail, indicating expected delivery time. If a product is not delivered due to extended delivery time / order backorder, the customer is of course able to cancel the item.
For orders to other EU countries, shipping-fee is higher. The final amount is shown before check-out. For delivery to non-EU countries (Norway, Canada & USA), the shipping-fee is only up to 2kg.
For Kimonos and skirts standard shipping is up to 10 work days.
EU Zone 1: Sweden, Germany
EU Zone 2: Spain, Portugal, Netherlands, Finland, Belgium, United Kingdom (UK)
EU Zone 3: Slovenia, Slovakia, Romania, Poland, Luxembourg, Lithuania, Latvia, Italy, Ireland, Hungary, Greece, France, Estonia, Czech Republic and Austria
Out of EU: Norway, Canada, United States (US)
The customer is entitled to withdraw from a completed order without justification within 14 days.
The cancellation period expires 14 days after the date on which the customer or a third party designated by the customer receives the item.
The right of withdrawal for the purchase of other goods:
In order to use the right of withdrawal, the customer must inform Jilbab.dk of its decision to withdraw this agreement in an unambiguous statement (eg by postal mail, fax or e-mail).
The cancellation deadline is complied with if the customer sends his notice of exercise of the right of withdrawal before the withdrawal deadline expires.
Note that a customer can not take advantage of the right of withdrawal simply by refusing to receive the item without simultaneously giving jilbab.dk a clear notice of this.